Return Policy

Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 30 days to return the goods to the following address: 
 
Alpha Online LTD  
9 Norville Terrace,
Leeds,
West Yorkshire,
United Kingdom,
LS6 1BS
 
Please keep in mind that any item sent for a full refund must be delivered in unused and in the same condition as you received it, with the cap still on the product. 
 
In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer.  
 
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us. 
 
Contact Us 
 
If you need to talk to someone about your return or refund, we’re here to help. 
 
Feel free to email us on [email protected] 
 
 

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